Itaz is an award winning and rapidly growing IT Company. Through a focused growth plan we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion IT Service Providers in the mid-market and enterprise.
Our purpose is to disrupt the conventional IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of your organisation and which are communicated in clear and straightforward language.
Why you need Project Management
Managing multiple supplier relationships across your IT estate is a significant draw on management resource in addition to requiring substantial technical expertise. Outsourcing Service Integration and Management to Itaz distils your responsibility down to maintaining a single relationship, and provides you with instant access to invaluable management information about suppliers, resources and usage.
Our Project Management experience
At Itaz we have significant experience working in environments where multiple suppliers provide IT services to a single client organisation. Our service integration and management solutions ensure all suppliers work together seamlessly to deliver services, affording you the time to focus on the needs of your business. Our Service Management team has years of expertise in managing large, end-to-end, multi-vendor services and relationships in both public and private sectors.
Our approach
“The greatness of art is not to find what is common but what is unique.”
– Isaac Bashevis Singer
Simplifying Supplier Management
An ecosystem of suppliers which is not working effectively and efficiently can result in impact to your business in the form of service outages, extended fulfillment times, unnecessary costs and a lack of focus on strategic direction. Our Service Management Office solution manages end to end a core and critical set of ITIL processes across your suppliers to ensure they deliver to your expectations and continually evolve to meet business requirements.
Consulting
We can provide a combination of our own consulting resources combined with specialist partner organisations to provide SIaM consulting in the areas of target operating model design, current state assessment, maturity assessments, tooling assessments and transformation.
Service Management Office Tailored
We can, based on your specific requirement tailor our solution to include more ITIL processes, change the demarcation of responsibility within a single process between your organisation and ours, adopt different IT service management toolsets, adopt alternative governance models including managing clients both on and off tool.
Service Management Office Plus
We will form part of your SIaM operating model and will implement our own best practice processes to manage suppliers end to end for Major Incident, Incident, Service Request, Change, Problem and Asset management. In addition, we will implement our own governance model to ensure daily operations are effectively coordinated and strategic direction is set.
Service Management Office
We will form part of your SIaM operating model and adopt your process to manage suppliers end to end for Major Incident, Incident, Service Request, Change, Problem and Asset management. We will integrate these services into your governance model at both a tactical and strategic level to ensure daily operations are effectively coordinated and strategic direction is set and acted upon.